At Dream Hideaways Bali, we’re committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or stay at one of our villas.

1. Information We Collect

We collect personal information that you provide when you:

• Make a booking

• Contact us via email or form

• Request services (e.g. chef, spa, transport)

This may include:

• Your name, email address, and phone number

• Nationality and guest preferences

• Dates of stay and number of guests

• Payment details (securely processed via third parties)

• Special requests or notes to personalise your stay

We may also gather non-identifying technical data, such as IP address, device type, and browser information for analytics and site improvement.

2. How We Use Your Information

We use your information to:

• Confirm and manage your villa reservation

• Personalise your guest experience

• Communicate important updates or offers

• Comply with legal and local hospitality regulations

• Improve our services and website experience

Your data is never sold or shared with third parties for marketing purposes.

3. Sharing Your Data

We only share your information when necessary:

• With our trusted villa staff or partners (e.g. drivers, chefs, massage therapists) to fulfil your requests

• With secure third-party payment processors

• With Indonesian authorities when required by law (e.g. for tourism registration)

All partners are expected to maintain the same level of confidentiality and care we do.

4. Data Security & Storage

We take the protection of your data seriously. Your information is stored securely and only retained as long as needed to fulfill our services or meet legal obligations.

5. Your Rights

You have the right to:

• Access and review your personal data

• Request corrections or updates

• Withdraw your consent or request deletion (where applicable)

For any privacy-related requests, email us at welcome@dreamhideawaysbali.com.

6. Cookies & Analytics

We may use cookies to enhance your browsing experience, personalise content, and track website traffic. You can adjust your cookie preferences through your browser settings.

7. External Links

Our website may include links to other websites or platforms. We are not responsible for the content or privacy practices of those external sites.

8. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page, with the effective date listed above.

Contact Us

Dream Hideaways Bali
Sayan Sindu, Ubud, Bali
welcome@dreamhideawaysbali.com